Everyone loves to sell their eCommerce store. The steps after the sale are equally important. Implementing a robust eCommerce fulfilment automation system is essential to ensure customer satisfaction. In particular, businesses operating in Australia can benefit significantly from efficient fulfilment services. These services play a crucial role in streamlining the order processing, packaging, and shipping, ultimately enhancing the overall customer experience. Choosing reliable fulfilment services in Australia can contribute to the success and growth of your eCommerce business, providing a seamless and efficient post-sale process for both you and your customers.

eCommerce fulfillment is everything that happens after a customer makes a purchase on your website. This includes things such as putting together orders, shipping and tracking. This includes everything you need to do to ensure a smooth delivery process for your customers!

This article will describe what fulfilment services, why they’re so important to your commerce store and how you can implement fulfilment automation.

The Fulfillment Service Overview

The first question to ask is: what is a fulfillment centre?

A fulfillment center is a warehouse tailored for ecommerce companies. Fulfilment centers can track your orders, inventory and shipping numbers for you instead of keeping your excess stock in your spare room.

The fulfilment center will “fulfill” an order once it has been placed by the customer.

Dropshipping and ecommerce fulfillment services are different. Dropshipping is a service that fulfills orders with the products of another company. Fulfillment centers, on the other hand, complete your order using your own inventory or stock.

Fulfillment services are used by ecommerce companies to outsource their shipping and warehouse space.

What is a fulfillment centre?

Fulfillment services are essentially “services that fulfill” your order.

What is usually included in ecommerce fulfillment solutions?

• Holding inventory
• Tracking inventory
• Picking up orders from the shelves
• Packaging products
• Label printing
• Tracking and shipping the parcel

A fulfilment center is a company that completes the steps after a customer’s purchase to ensure they receive the correct order at the best shipping rate, and in a timely fashion.

You can save a lot of time by using ecommerce fulfillment services.

Case Study: Her Empire

The online fashion boutique HER Empire has gone from 50 monthly orders to an average of over 650 per month. Previously, they manually copied and pasted addresses from Shopify to their courier service. Pik Pak downloads their Shopify orders automatically and prints bulk shipping labels with a single click.

They save 3 hours per day by using a shipping fulfillment service. Pik Pak allows them to gain 15 extra hours per week, allowing them to focus on growing their business.

Cost of fulfillment services

Costs of ecommerce fulfillment services vary by location.

They may charge per hour or by the number of units shipped. Costs of using third parties are generally determined by factors like

• Storage leasing
• Costs of labour
• Shipping
• Handling returns, packaging) Handling returns, packaging)

Outsourcing is always going to be expensive. The benefits of using a fulfillment center are that you save time and can usually split the cost with other ecommerce companies. A fulfilment center will work with many brands, which reduces costs.

Why is it important to have fulfilment services?

Businesses can benefit from a fulfilment solution for ecommerce by using it.

• More time spent on marketing, branding and customer service
• Scale without running of space
• Shipping is a great way to improve the customer experience.
• You can get better rates on shipping and returns if you have a larger volume of parcels than an individual.

The most important thing is that ecommerce fulfillment solutions make customers happy.

Customers are less likely to buy from companies that deliver late. Slow order fulfillment could cost you more in the long run than the cost of a fulfilment center.

Order fulfilment in eCommerce: Steps to follow

Consider all the steps that you will need to follow once a client places an order. You might print an order form and decide whether to use a local courier or an international one. Then you copy their address, package everything up, and send it off.

Imagine that you only had to make sure your customer was happy with the product once it arrived.

eCommerce fulfillment does that for you! These are the steps that you will be taking from your daily schedule.

Receiving Inventory

Fulfillment services store your products on-site. You can then send them your inventory directly. Once the inventory arrives, they will be able to keep track of what products are still in your store. Some warehouses also add SKUs (standard product codes) to products in order to track inventory.

Stock storage

They will store all your items for you once they’ve checked they are the correct ones. You don’t have to worry about finding space in the spare room for a cupboard or renting a workspace. When a customer orders, they will store it so that it can be packaged and processed efficiently.

Order Processing

The exciting part is now upon us. Someone has placed an online order, and it is ready to be processed. You can integrate your shipping and fulfilment software with your ecommerce platform to allow the fulfillment team to begin processing orders as soon as they arrive. You don’t need to check emails each time you leave the house to see if there are any orders waiting for you to pack.

Shipping

Shipping orders via ecommerce can be a difficult task. You’ll spend a lot of time on choosing which courier to choose, processing labels and avoiding undercharging postage. Automating your shipping, whether you use a fulfillment center or a Pik Pak shipping integration, is one of the key steps to fulfilling an order.

Returns processing

One of the benefits of using a fulfillment center is that you can have them process your returns. After a bad return experience, 84% of online buyers would not repurchase. They can negotiate lower courier rates because they send so many parcels each day. This makes returns policies simple.

Automating order fulfillment

Automating your processes is the next step in fulfilling orders. Automating ecommerce fulfilment is for growing businesses who can’t maintain the same level of satisfaction with their customers.

Automated processing is the automation or outsourcing of steps such as:

• Sending orders to the person in charge of dispatching
• Create shipping labels
• Courier tracking updates
• Keep track of your inventory and keep your online store updated to avoid

You can avoid many common problems when it comes to ecommerce order fulfillment.

Pik Pak – Your one-stop fulfilment solution

A fulfilment center can help you solve common ecommerce issues like tracking inventory, shipping and returns. It will also allow you to keep up with the demand as your business grows. Fulfillment automation can keep your customers happy and keep them coming back to buy more.

Pik Pak has the solution to automate ecommerce fulfillment. Pik Pak automates fulfilment for ecommerce companies like yours to help them deliver more products and reach more customers.